SHIPPING & RETURNS
FAQs
Shipping Policy
Our custom clothing items generally ship within 3 days of purchase, but due to complications regarding the COVID-19 virus and social distancing practices orders may take 7-16 business days to process and ship. If your order takes more than 3 weeks to ship you will be refunded 100% of your shipping cost. This policy begins 24 hours after your order is placed and processed.
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Orders placed on the weekend and holidays are processed on the next business day.
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My order says delivered but I have not received it, what should I do?
USPS is responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office.
Shipping Address Issues
LMG Originals WILL NOT BE HELD LIABLE for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments.
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It is the customer's responsibility to provide the correct information before submitting their order. If the shipping or product information provided is incorrect or incorrectly entered at the time of purchase we are not able to make any changes.
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DELIVERY FAILED
If your order is returned to our facility by USPS due to any address discrepancies you will be completely refunded.
Return & Exchange Policy
All items purchased are final sale, thus we cannot offer returns, exchanges, or refunds for these items. This includes custom designs, holiday sales, site-wide or product specific flash sales, and items purchased using sale codes. We will fix any mistakes made on behalf of the company.
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If the product you received is deemed defective your order is eligible for a return or exchange.
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We thank you for understanding this policy!
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If a Refund is Granted
Refunds are sent to the original form of payment. If you no longer have the original payment method you will be responsible to reach out to your financial institution.
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